- Open Hours : Monday - Saturday 7am - 7pm
- (815) 216-8173
- Thepooliceservice@gmail.com
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1.1. The Service Provider agrees to and hence is liable to remove the Pet waste from client’s service address.
1.2. All the parties agree to that waste removal will take place on a designated day of the week, whilst days can multiply as will be agreed to by both the Client and The Poolice.
1.3. The Poolice – To Collect And Serve reserves the right to change the designated service day at any time, provided that the Client is given at least 24 hours’ notice. Clients may request a change to their service day; however, such requests are not guaranteed and will be approved only if route availability permits.
1.4. The client hereby acknowledges and agrees to provide for personal access to The Poolice as regards to the service address property for pet waste removal.
1.5. The client will make sure that leaves and garbage are picked up and grass is mowed. Nevertheless, it is agreed to that ankle-high grass will be acceptable, over and above, complete removal is not guaranteed.
1.6. It is agreed that trash and garbage shall be cleaned up prior to service.
1.7. The client, nevertheless, reserves the right to decline the service provided in the event of any hazard or danger either experienced or has the potential of such hazard or danger.
2.1 Free Initial Scooping Offer
Clients who sign up for weekly services will receive one free initial scooping of pet waste, covering up to two bags. For any additional bags beyond the two included, a charge of $10 per bag will apply (a card is mandatory to acquire this offer).
2.2 Cancellation Fee
If the client cancels service within the first month after using the free initial scoop for weekly service, the standard initial rate will be charged. This rate includes the price of service plus $10 for each additional bag (one bag is included). After 1 month, there is no cancellation charge.
2.3 Bi-Weekly Services
Clients who sign up for bi-weekly services will be charged the standard price of service plus $10 for each additional bag (one bag is included).
Note:
The free initial scooping offer is only available for weekly clients.
100% client satisfaction is guaranteed in the provision of these services; if the client is unsatisfied with the service and standards, they must notify us within 48 hours after scooping, and a return to re-scoop will be made.
In the event the gates of the premises are locked or there is any hurdle with regard to Service accessibility, whatsoever, means to access and enter will be provided by the client during times of service provision. If premises is unable to be accessed The Poolice – To Collect And Serve will attempt to contact the client to unlock the gate. If client is unable to unlock the gate The Poolice – To Collect And Serve will attempt to schedule a make-up day. If The Poolice – To Collect And Serve is not able to assign a make-up day, the client will be charged 100% of the usual service charge as double the waste = double the time.
In the event of weather-related service disruptions, The Poolice – To Collect And Serve understands that weather conditions are beyond anyone’s control—it’s not your fault, and it’s not ours. That said, dog waste continues to accumulate, and when we return, there's often twice as much to clean. This results in double the time and effort required for your service.
Rescheduled Pickups Due To Weather:
Weekly Clients: Will be rescheduled later on in the week. Every effort will be made to reschedule before any charge is applied. If rescheduling is not feasible, a 75% charge will be incurred. This charge accounts for the accumulation of dog waste between pickups due to inclement weather. More waste means more time. This charge accounts for the extra time required to handle the doubled accumulation of waste.
Biweekly Clients: Will be rescheduled to later in the week or the following week. Every effort will be made to reschedule before any charge is applied. If rescheduling is not feasible, a 75% charge will be incurred. This charge accounts for the accumulation of dog waste between pickups due to inclement weather. More waste means more time. This charge accounts for the extra time required to handle the doubled accumulation of waste.
The 24-48 Hour Snow Rule:
Even when it snows, the dogs keep pooping—so we keep scooping! If it’s been 24–48 hours since the last snowfall, we’ll be there to scoop up what’s visible. Light flurries or a small dusting usually don’t cover the yard enough to matter, so they don’t affect that window and we’ll still be out. Once the snow melts, we’ll scoop up anything left behind at no extra charge. Whether we collect two bags or three after the thaw, your regular weekly or biweekly price stays the same!
We appreciate your understanding and patience as we work around unpredictable weather while continuing to provide dependable and thorough service.
We understand that schedules change. However, dog waste continues to accumulate, and additional time is often required if service is skipped without the yard being scooped. Below is our policy regarding skipped pickups:
Skip Policy:
Weekly Clients: If you are a weekly client and need to skip a scheduled pickup, we will reschedule for a different day. If we are unable to reschedule, a 100% charge will be incurred unless you scoop the yard yourself. We kindly ask that you notify us the day before your scheduled pickup so we can plan accordingly. If the service is rescheduled, there will be no fee. If you choose to scoop the yard yourself, there will be no charge.
Biweekly Clients: If you are a biweekly client and need to skip a scheduled pickup, we will reschedule for the following week. If you skip a second time in a row, or cannot be rescheduled for the next week, the next visit will be charged at double the regular rate to account for one month’s worth of waste.
*If you choose to pick up the waste during the skipped period, no additional charges will be applied. Please note, we keep general records of past visits to help us estimate the usual amount of waste. If it appears the yard hasn’t been scooped, a 100% charge will apply.*
*If we skip due to vacation, illness, or other reasons on our end, you will not be charged.*
If there is a period when your pet(s) will not use the yard due to vacation, illness, or any other reason, and you do not want to be charged for any unnecessary visits, please inform us in advance so we can temporarily pause the service at no charge.
(In case of a pause lasting longer than one month and the yard is not maintained, an initial pickup charge will be applied when service resumes)
Billing payment method is automatically processed through Sweep and Go on the next day. (Example, if pickup is on Monday your card will be charged on Tuesday) A receipt will be emailed to you. It is agreed to by the parties to the service agreement that payment is due 24 hours after your scheduled pickup. The Service Provider shall submit an invoice to the Client every visit. Invoices shall be paid 24 hours after your scheduled pickup. If you are paying cash or using payment apps (e.g., Cash App, PayPal, Venmo), payment is due before we begin scooping. Service will not start until payment has been received. Preferably, pay in full for the month so we don’t have to chase it down.
Payment for all accounts is expected within 24 hours after your scheduled pickup, unless otherwise specified in the invoice. The Poolice – To Collect And Serve will make up to two payment collection attempts per week until the outstanding balance is resolved, unless the client has informed us about an alternative payment arrangement. If no payment is received by the next scheduled scooping, the service will be immediately suspended, and a Late Fee of $10.00 will be added to your current invoice. Service will resume upon receipt of full payment. Any account that remains unpaid after 90 days will be subjected to legal action and/or transferred to our collection agency. The client will be responsible for any fees incurred during the collection process.
Accounts that are more than 90 days delinquent will be subject to a $75 late fee. We understand that sometimes unexpected circumstances can arise, and we are happy to work with you to find a solution. However, please be aware that we must keep contacting you for payment for a period of 90 days, after which we may have to pursue other measures to collect the outstanding balance.
A $25.00 service charge will be added for checks returned unpaid by the bank.
They are in the following figure:
1. Cash
2. MasterCard
3. Amex
4. Discover
5. Visa
6. The Poolice – To Collect And Serve Gift Card
This Agreement between the Customer and the Service Provider may be terminated by either party at any time. However, prior to terminating the Agreement, the terminating party must provide notice by email to ThePooliceService@gmail.com, by phone to (815)-216-8173 or via the client portal on Sweep&Go. If the Customer terminates the Agreement, they will still be responsible for paying the Service Provider for any Services rendered up until the date of termination, and any approved expenses that have not yet been paid. In the event the Service Provider terminates the Agreement, the Service Provider will reimburse the Customer for any previously paid amounts that have not been used to perform Services. This Agreement will automatically terminate once both parties have fulfilled all of their obligations as outlined in the Agreement, and all payments have been received in full.
The right is reserved with regard to service day changes on an as-needed basis. Provided that weather conditions are not an obstruction, our hours are 5 days a week from sunrise to sunset. Nevertheless, if weather causes any delay or prevents The Poolice – To Collect And Serve from servicing on your assigned day, we will attempt to reschedule the pickup. If we’re unable to reschedule, you will still be charged 75% of your regular service charge — double the waste = double the time.
The Poolice – To Collect And Serve is not legally liable and cannot be held responsible if a dog or dogs escape from the premises due to broken or defective gates, latches, or any other related issues, including but not limited to malfunctions caused by weather conditions such as snow, ice, or extreme temperatures. Every effort will be made to ensure the dogs remain secure, and the client will be notified if any repairs are needed. The client agrees to make necessary repairs in a timely manner to maintain security. The Poolice – To Collect And Serve will send a photo showing the gate is closed and latched (if you have a gate), but it is the client’s responsibility to double-check and ensure the gate is properly secured before allowing the dog out after our departure.
The customer realizes and agrees to shoulder the responsibilities below:
1. Allow access into and out of the yard
2. Notify our team if there is a change in the number of dogs using the yard.
3. Confine your pet provided they are aggressive and uncontrollable from the yard on date of service. Provided that we cannot enter your yard or your pet will not allow us to, your service will be resumed on its next scheduled date.
4. Area to be serviced shall be free of excessively tall grass, leaves, snow and debris. Our goal is to make EVERY EFFORT to make your yard 100% clean; however, our pooper scoopers understandably cannot clean what they cannot see. If visibility is a concern, you will be notified.
5. Customer will be notified at least a week in advance if the need is to skip a service date.
6. If for any reason the services are provided and performed and causes unhappiness with any work the service provider will be contacted within 24 hours of the visit via phone and the job will be re-performed to the satisfaction.
10.1 No Exclusivity. The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees that it will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
11.1 Refunds No refunds will be issued unless agreed upon by both the client and The Poolice – To Collect And Serve. If a client believes they are entitled to a refund, they must contact us directly to discuss the issue.
*Refunds will be issued at the discretion of The Poolice – To Collect And Serve*
12.1. Choice of Law The Parties agree that this Agreement shall be governed by the State and/or Country in which the duties of this Agreement are expected to take place.
12.2. Negotiation. In the event of a dispute, the Parties agree to work towards a resolution through good faith negotiation.
12.3. Mediation or Binding Arbitration. In the event that a dispute cannot be resolved through good faith negotiation, the Parties agree to submit to binding mediation or arbitration.
12.4. Attorney’s Fees. In the event of Arbitration and/or Mediation, the prevailing Party will be entitled to its legal fees, including, but not limited to, its attorneys’ fees.
13.1. Assignment. The Parties may not assign their rights and/or obligations under this Agreement.
13.2. Complete Contract. This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.
13.3. Severability. If any section of this Agreement is found to be invalid, illegal, or unenforceable, the rest of this Agreement will still be enforceable.
13.4. Waiver. Any provision of this agreement may only be waived in writing.
By utilizing our services, you hereby grant us explicit permission to capture and utilize photographs of the front of your house, backyard, or any other relevant area where pet waste may be present, for the purpose of property identification. Additionally, you acknowledge and consent that such photographs may be used in promotional materials, including but not limited to advertisements on social media platforms, to highlight the services provided and demonstrate the impact of our service. All photographs will be securely stored within your Sweep and Go profile and shall be accessible only to you and authorized personnel, including our authorized scoopers. Should you prefer that photographs of your property not be used for promotional purposes or stored in your profile, you may opt-out by submitting a written request via email to thepooliceservice@gmail.com. By initiating and continuing service, both parties agree to the terms outlined above, including the usage of photographs as specified.
Have questions? We’re here to help.
Call us at (815) 216-8173 or email Thepooliceservice@gmail.com — we’d love to hear from you.
